Responsible Gaming

Our Commitment to Responsible Gaming

At Grosvenor Casino, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.

Age Verification

You must be 18 years of age or older to gamble in the United Kingdom. If you are under the legal age for gambling in your jurisdiction, you are not permitted to place bets or participate in casino gaming. Grosvenor Casino takes age verification seriously and reserves the right to request proof of identity at any time.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to try to recover lost money
• Hiding gambling activity or lying about the amount spent
• Neglecting family, friends, work, or education due to gambling
• Experiencing mood swings or irritability when not gambling
• Feeling the need to gamble with increasing amounts to feel the same thrill
• Using gambling as an escape from problems or negative feelings
• Borrowing money or getting into debt to fund gambling
• Being unable to stick to predetermined spending limits
• Friends or family expressing concern about your gambling habits

Self-Help Tools

Grosvenor Casino provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
• Reality Checks: Receive periodic reminders of how long you have been gambling and how much you have spent
• Session Time Limits: Set automatic time-outs to limit your gaming sessions
• Self-Exclusion: Voluntarily exclude yourself from Grosvenor Casino for a period of time ranging from days to years

For assistance setting up these tools, please contact our customer support team.

Support Organisations

If you are struggling with gambling, professional help is available. Please reach out to one of these trusted organisations:

United Kingdom

• GamCare
  www.gamcare.org.uk
  Free, confidential support and counselling for problem gambling
• GamStop
  www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• National Problem Gambling Clinic
  Specialist NHS treatment service for problem gambling

Other Regions

• Australia: Gambling Help Online
• Canada: Responsible Gambling Council
• United States: National Council on Problem Gambling
• Germany: Bundeszentrale für gesundheitliche Aufklärung

Take Action Today

If you think you may have a gambling problem, please seek help immediately. Support is available 24/7 from trained professionals who understand what you're going through. There is no shame in asking for help—taking action is a sign of strength.

Contact GamCare on 0808 8020 133 (free and confidential) or visit www.gamcare.org.uk to access live chat support.